Director of FTZ Managed Services
An FTZ name you know and trust
Shana Head is a recognizable name in the FTZ Industry. She comes to Indigo with 11 years of Foreign-Trade Zone experience and leads the FTZ Managed Services practice at the company. Shana and her growing team of FTZ Administrators manage the day to day operations of our clients’ zone activities.
Before joining Indigo, Shana served as the corporate customs and trade compliance Foreign-Trade Zones Manager for Abbott Laboratories in Chicago. She has acted in the capacity of corporate resource and subject matter expert to multiple business units. She oversaw the FTZ policies and procedures, and aided in process improvement for the internal FTZ audit process. She also regularly presented at speaking engagements to more than 50 participants. She believes in maintaining positive relationships with local CBP, and partnering government agency (PGA) representatives, and did so well throughout her previous roles.
Prior to that, Shana spent 12 years with Crate and Barrel. Over the course of her time there, she consistently advanced in title and responsibility to ultimately become FTZ Administrator Supervisor. Shana helped pioneer the FTZ program at Crate and Barrel and went on to assist in starting up their three regional zones. Shana’s experience in running the daily activities of zone management led to her being able to lead a team of 4 Administrators. Her skills in managing people, coupled with knowledge of both manufacturing and distribution environments serve as an excellent foundation for her team at Indigo to build upon. Being well-versed in team development is an added benefit to Indigo and its clients. Shana develops, coaches and oversees the FTZ Operations with a very hands-on approach. She leads with an open door policy for her staff, brings her own administrative skills to the process and constantly strives to create additional wins for our clients.
Shana is an active member of the National Association of Foreign-Trade Zones (NAFTZ) and holds the designation of Accredited Zone Specialist (AZS). She has been a member of the Operator/User Committee since 2007 and currently serves as Committee Chair. She also serves on the NAFTZ ACE task force. Shana holds a Bachelor’s in Psychology from Christian Brothers University. When not at Indigo, Shana enjoys exploring the Nashville area with her family and spending quality time with her two daughters.